By partnering with OneZero Solutions you gain access to first-touch representatives who are trained and dedicated to your medical practice. Your practice will never miss a phone call again, and your patients will not have long hold times or have to leave messages on a voicemail system. Additionally, your practice will benefit from billing services and an advanced call algorithm software designed specifically to connect your patients with information and scheduling services, fast.
Our team handles the entire billing process, from creating and submitting claims to aggressive follow-up, denial management, appeals, payment posting, and reporting. We employ an advanced, integrated cloud-based platform to optimize RCM and provide real-time visibility into your financial performance.
Live call answering services provide phone coverage when your front desk team is busy interfacing with patients. This service can handle overflow calls throughout the day to ensure that your patients are taken care of at all times. A live call answering service is especially valuable for medical practices, as it offers numerous benefits to both healthcare providers and patients. In a medical practice setting, it acts as a reliable and efficient point of contact for patients seeking assistance or information.
After-hours call answering plays an important role in the functioning of a medical practice by ensuring that patients receive the necessary support and care outside regular office hours. At OneZero Solutions, our first-touch representatives work for your practice and your office only. When your office closes for the day, you can rest assured that our highly trained first-touch representatives will be ready to answer after-hours calls with professionalism and compassionate support. They will act as the vital link between your patients and your medical practice healthcare providers, addressing concerns, collecting information and guiding patients in their time of need.
Step one involves the training of our first-touch representatives for your specific practice. These representatives undergo rigorous training to fully understand the ins and outs of your practice. Our representatives are highly trained in HIPAA compliance and ethics and have a complete understanding of the importance of maintaining confidentiality and strictly adhering to guidelines to protect sensitive medical data. Once our first-touch representatives have completed their training, they seamlessly integrate into your team. They work closely with your practice, allowing them to take a customized approach to support your team, enhance patient satisfaction and contribute to the overall success of your practice.
Step two involves the smooth integration of Hubkom Solutions’ software into your practice’s patient management and phone system. Our goal is to streamline your operations by learning the algorithms and specific needs of your practice. Our cloud-based call answering software and first-touch representatives blend seamlessly with your practice and existing systems to ensure a smooth and efficient workflow that enhances patient care based on the needs of your practice.
Once OneZero is customized and integrated for your practice, we provide the following services: Live Call Answering, After-Hours Phone Service and Billing Services. Here’s a detailed look at how each service works:
Call center services encompass a range of operations, including handling incoming and outgoing calls on behalf of your medical practice. First-touch representatives, operating within a call center environment, can provide much-needed support for your front desk team, which can ultimately enhance a patient’s experience by offering a personalized touch. These services help to streamline operations, improve communication and take your medical practice to the next level.
First-touch representatives act as virtual receptionists for your office, or highly-trained professionals who provide a consistent level of service for your medical practice. They are skilled in handling various types of calls, managing appointments and providing information about your practice. Their professionalism and expertise contribute to a positive image for the practice, instill confidence in your patients, enhance the efficiency of your office and provide numerous other benefits.
Our first-touch representatives can access your medical practice phone lines and patient management software, enabling them to schedule and cancel appointments for patients. Patients will be reassured knowing that they can schedule or cancel with a live representative from your medical practice and not by leaving a voicemail.
Client and patient intake refers to the initial process of gathering essential information about a patient before they arrive at a healthcare facility. First-touch representatives are trained to perform the duties associated with new patients such as gathering and recording detailed information about the patient. During the patient intake, front desk representatives or administrative personnel typically collect pertinent details such as the patient’s personal information, medical history, current symptoms or concerns and any allergies or medications. The intake process often also involves verifying insurance coverage, scheduling appointments and obtaining necessary consent forms. Efficient and accurate patient intake plays a vital role in ensuring the delivery of quality healthcare by enabling healthcare professionals to have a comprehensive understanding of the patient’s needs and medical background from the beginning.
We provide a call-answering service tailored exclusively for private medical practices. Our highly trained representatives seamlessly support your front desk team, whether during the day or after hours, and are dedicated to serving only one practice at a time. This ensures focused attention on your patients and efficient management of incoming calls. Our service eliminates the need for additional hires or extensive training, giving your patients direct access to knowledgeable representatives who can handle their needs effectively. This personalized approach enhances patient satisfaction and streamlines your practice’s communication.
We understand the fast-paced demands of healthcare and the importance of delivering high-quality patient care. To support busy medical practices, we’ve developed a customizable answering service that seamlessly integrates with your practice management software. Our highly trained first-touch representatives provide live call answering throughout the day, offering prompt, compassionate support to ensure patient needs are met. Designed to enhance front desk operations, our service helps maintain efficient communication while delivering the care and attention your patients deserve.
Traditionally, businesses have relied on on-premises management software, but cloud-based solutions now offer greater flexibility, reliability, security, and cost-effectiveness. Cloud systems provide the agility needed in today’s fast-paced environment, allowing businesses to focus on core activities while benefiting from continuous updates and support. By evaluating their needs and the advantages of cloud-based software, businesses can make informed decisions that align with their goals and drive future success.
We understand that exceptional patient care begins with the first phone call. Your front desk team is the first point of contact and sets the tone for the patient’s experience. When your practice runs efficiently, patients feel well cared for. We've developed a call-answering service to enhance front desk efficiency and ensure patients receive the attention and compassion they deserve.